Housing Service for IES Students

IES ABROAD VIENNA HOUSING RULES

1. Keep the apartment clean.
2. No noise after 10:00 p.m. This is a Vienna-wide rule. Noise detection devices are in every unit.
3. No overnight guests.
4. No parties in apartments. You can have guests for dinner but refer to Rules 1 and 2!
5. Save energy. Turn off lights and unplug unused electronic devices when you leave the apartment. Be kind to our planet.
6. Recycle. Usually, paper containers and regular garbage are disposed of in your house, whereas glass/plastic and metal are recycled in certain bins located close to your street. The cleaning staff will not dispose of these recycling containers from your apartment.
7. Leave no personal belongings behind when you move out. Leave the apartment as you found it when you moved in.
8. WIFI is available in your apartments. You must accept the general Internet usage rule described in Rule 9.
9. Using the internet provided in your home to upload, download, or stream illegal content is strictly prohibited. Austria is very strict with this, and it is possible that you will be fined.
10. No candles in the apartment. Yes, they smell good, but an apartment in flames smells worse.
11. Take care of the things provided in your housing – damaged or missing items will have to be repaired/replaced and you will be charged for the costs through your landlord.
12. If issues with apartment keys and locks arise (such as a key breaking off in a lock, the lock no longer functions, you cannot enter/exit your room or building, etc.), contact your landlord or emergency phone immediately.
13. Report any already existing damages in your housing at the check-in. Check outlets, windowpanes, beds, heaters, scratches, or dents on the walls, etc. Otherwise, this may incur additional charges that you weren´t responsible for.
14. You take full responsibility for any visitors that you bring to your housing facility. This includes any kind of damage caused to Zoom as well as disturbing your fellow students and neighbors.
15. You are not allowed to touch or manipulate the fire/smoke detectors in your housing. If you believe it to be broken, please report it immediately.
16. No smoking in the apartments. Our fire alarm system is delicate, so the smoking ban includes smoking out of the window.
17. Never cook food on the stovetop unattended and keep a close eye on food baking inside the oven. Fire alarms will be activated, which may lead to extra charges.
18. VCAs (Vienna Cultural Assistants) will schedule and perform a monthly Room Check. It is only necessary that at least one resident of the apartment is present at the scheduled time.
19. VCAs have the right to enter your apartment if they suspect foul play (i.e., partying, drug use, smoking, abuse, etc.,) or must aid in the event of an emergency.
20. Maintenance work will be carried out in your housing facility as needed. You will be informed every time in advance so that it will not take you by surprise.
21. Occasionally, it’s necessary that external companies have access to your apartment (ex: chimney sweep, heating service, property management, plumber, etc.). In this case, a member of Zoom Housing will accompany the worker.
22. When a member of Zoom Housing and/or a worker from an outside company requires access to your apartment, please fulfill the following requirements:
• Put away your personal belongings and make sure that our staff has enough space to do their work (i.e., no clothes, suitcases, shopping bags, etc. on the floor)
• Store your clothes inside the wardrobe
• Do not leave out any valuables lying around (i.e., money, phone, jewelry, tablet, etc.)
23. Always immediately dispose of leftover food into the residual waste bin in the kitchen
24. The cleaning plan is up to date on the service website. The cleaning staff will clean your apartment every week. We differentiate between two cleanings:
a. basic: common areas (corridor, kitchen, bathroom, toilet) – weekly
b. plus: common areas and bedrooms (floor, change bedding) – once a month
25. If you want to change your bedding on your own, you will find additional bedding in your wardrobe. Our staff will provide you with a new set once a month.

26. The common areas of the house are equipped with video surveillance (main entrance, laundry room, etc.).